SHRI KADADEWAR MATH SIDDHATEERTHA YATRI NIVAS

A. INTRODUCTION

• This Cancellation & Refund Policy explains the rules applicable to cancellation, modification, no-show, and refund requests relating to reservations made with SHRI KADADEWAR MATH SIDDHATEERTHA YATRI NIVAS.
• In this policy, "Lodge", "we", "us", and "our" refer to SHRI KADADEWAR MATH SIDDHATEERTHA YATRI NIVAS.
• "Guest", "Customer", "you", and "your" refer to the person who makes or holds a reservation.
• By making a reservation, you acknowledge and agree to the cancellation and refund conditions applicable to that booking.

B. CANCELLATION OF A RESERVATION

A confirmed reservation may be cancelled by the guest through the booking system, by contacting the Lodge, or through another cancellation method made available for the reservation.

The cancellation request should include sufficient booking information, such as the booking ID, guest name, registered mobile number, or email address, so that the reservation can be identified.

C. CANCELLATION TIME LIMIT

Unless a different cancellation period is specifically mentioned during the booking process, guests should cancel their reservation before the applicable cancellation deadline shown in their booking confirmation.

The cancellation time will be determined using the local time of the Lodge.

A cancellation received after the applicable cancellation deadline may be treated as a late cancellation and may be subject to a cancellation charge.

D. CANCELLATION CHARGES

Depending on the booking conditions, cancellation may be:

• Fully refundable.
• Partially refundable.
• Subject to a cancellation fee.
• Non-refundable.

If a cancellation fee applies, the amount or percentage will be determined according to the cancellation terms displayed at the time of booking.

Example Cancellation Structure

1. Cancellation more than 48 hours before check-in: Full refund, subject to the booking terms.
2. Cancellation between 24 and 48 hours before check-in: Partial refund, subject to applicable charges.
3. Cancellation less than 24 hours before check-in: Cancellation charges may apply.
4. No-show: Refund may not be available.

E. NON-REFUNDABLE BOOKINGS

Some special offers, promotional rates, discounted reservations, or advance-payment bookings may be designated as non-refundable.

Where a reservation is clearly identified as non-refundable during the booking process, cancellation may not result in a refund unless required by applicable law or otherwise approved by the Lodge.

F. REFUND ELIGIBILITY

A guest may be eligible for a refund when:

• The booking is cancelled within the permitted free-cancellation period.
• The Lodge is unable to provide the confirmed accommodation due to circumstances attributable to the Lodge.
• A duplicate payment has been made and verified.
• The Lodge has specifically approved a refund.
• A refund is required under applicable law.

G. REFUND PROCESS

Once a cancellation is approved and the guest is determined to be eligible for a refund, the Lodge will initiate the refund process.

Refunds will normally be made using the original payment method, wherever technically possible.

The time taken for the refund to appear in the guest's account may depend on the payment provider, bank, card issuer, or other financial institution.

H. BOOKING MODIFICATION

Guests may request changes to their reservation, such as:

• Check-in date
• Check-out date
• Room type
• Number of guests
• Other permitted booking details

Modification requests are subject to availability and the conditions applicable to the original booking.

A modification may result in a change to the room price, cancellation conditions, taxes, or other charges.

I. NO-SHOW POLICY

A "No-Show" occurs when a guest does not arrive for the reservation and does not cancel the booking within the applicable cancellation period.

Depending on the booking conditions, a no-show may result in the loss of the advance payment or other applicable charges.

Guests who expect to arrive late should contact the Lodge in advance where possible.

J. EARLY CHECK-OUT

If a guest checks out earlier than the original departure date, charges for unused nights may remain applicable depending on the booking conditions.

Any refund for unused nights will be determined according to the applicable reservation policy.

K. CANCELLATION BY THE LODGE

In exceptional circumstances, the Lodge may need to cancel a reservation because of circumstances such as:

• Safety concerns
• Major maintenance problems
• Property damage
• Technical or booking-system errors
• Government restrictions
• Events beyond the Lodge's reasonable control

Where the Lodge cancels a confirmed booking and the guest is entitled to a refund, the applicable amount will be processed according to the circumstances and applicable law.

L. DUPLICATE BOOKINGS

If a guest accidentally creates multiple reservations for the same stay, the guest should contact the Lodge as soon as possible.

Duplicate bookings will be reviewed individually, and any refund will be subject to the applicable booking and cancellation terms.

M. PAYMENT REVERSALS

If a payment is reversed, declined, disputed, or otherwise not successfully received by the Lodge, the reservation may not be considered fully paid.

Guests may be contacted to complete the required payment or to resolve the payment issue.

N. REFUND EXCLUSIONS

Unless otherwise required by applicable law or expressly approved by the Lodge, a refund may not be provided for:

• Non-refundable bookings.
• Late cancellations.
• No-show reservations.
• Unused services where the booking terms state otherwise.
• Charges resulting from guest-caused damage.
• Additional services already consumed by the guest.

O. HOW TO REQUEST A CANCELLATION

To request cancellation of a reservation, please provide the following information:

1. Booking ID
2. Guest name
3. Registered mobile number
4. Email address, if applicable
5. Reason for cancellation

Cancellation requests can be submitted through the Lodge booking system or by contacting our support team.

P. HOW TO REQUEST A REFUND

If you believe you are eligible for a refund, please contact the Lodge with your booking details.

Our staff may verify the booking, payment, cancellation time, and applicable refund conditions before approving the request.

Q. DISPUTES REGARDING REFUNDS

If you believe a refund has been incorrectly calculated or delayed, please contact the Lodge before initiating a payment dispute where possible.

We will review the booking and payment records and provide an appropriate response according to the applicable booking conditions.

R. CHANGES TO THIS POLICY

We may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking procedures, payment systems, or applicable legal requirements.

The latest version will be published on this page.

S. CONTACT US